Recognising the need to prioritise stakeholder and client satisfaction, the Sabah Women's Affairs Department has established the following commitments to be fulfilled by every member of staff with dedication, efficiency and quality:
- Provide friendly counter service within ten (10) minutes of registration.
- Record clients' complaints and enquiries within one (1) working day and respond within three (3) working days.
- Implement awareness programmes and women's development training for target groups within forty-five (45) working days before the implementation date.
- Notify clients of women's development training programmes at least two (2) weeks before they begin.
- Implement all planned programmes on schedule within the allocated budget.
- Process payments with complete documentation within nine (9) working days.
- Provide feedback on women's issues, programmes and activities within three (3) working days.